Player Protection

We are committed to safe and responsible play at Legend Play. Player protection is built into our service and we offer clear, practical controls so customers can manage their activity. This page sets out the responsible gambling approach, the account tools you can use, common signs of risky play, and steps to regain control. Use the limits and break options in your account, contact support for help, or follow the links below to professional services and provincial helplines for further assistance.

Legend Play Responsible Gambling

Responsible gambling is a core operating principle. Limits, self-exclusion and time-outs are available to help you stay within your comfort zone. Access these tools in Account Settings. Eligibility and age checks apply where required.

Player Protection Principles

Customer safety comes first. Preventive measures include configurable limits, verification checks, and specialist support on request. Controls are designed to be simple to set, change or remove after any cooling-off period.

Tools to Manage Your Gambling Activity

Deposit Limits

Set daily, weekly or monthly deposit caps in Account Settings. Limits take effect immediately and can be reduced at any time. Increasing limits may include a waiting period.

Loss Limits

Limit how much you can lose over a set period. Loss limits help control spending and are applied to real-money play. Check your current limits in your account dashboard.

Time Limits and Reality Checks

Apply session time limits and enable periodic reality checks to remind you of elapsed play time. Time limits can help break long sessions and encourage regular pauses.

Self-Exclusion and Account Lock

Temporary or permanent self-exclusion is available. Request a cool-off or full exclusion through account tools or support. During exclusion access to betting services is suspended.

Recognising Signs of Problematic Behaviour

Watch for warning signs: spending more than planned, chasing losses, neglecting responsibilities, borrowing to play, or hiding activity. If play feels compulsive, act quickly and use the tools above.

Guidance for Staying in Control

Set a budget before you play. Use deposit and loss limits. Take regular breaks and avoid play when stressed or impaired. Treat gambling as entertainment, not income. Keep contact and billing details up to date to avoid surprises.

Access to Professional Help and Support Organisations

If you need extra help, contact provincial problem-gambling services or national helplines. Support includes counselling, self-help programmes and referral services. For immediate assistance open a support ticket in your account or consult local health services for crisis support.