Contact our team
Need help? Our support team is ready to assist with account questions, verification and withdrawals, technical issues, or general feedback. Contact us any time and we’ll guide you through registration, KYC uploads, payments, or promo queries. Live chat is usually quickest, or use email if you need to attach documents. If you prefer, set up a callback or schedule a verification review with our payments team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email; attach ID for faster KYC) |
| General enquiries | [email protected] (Billing, payments and site questions) |
| Affiliate enquiries | [email protected] (Sign-up, tracking and payouts) |
| Phone | +1 416 583 7421 (Call or SMS for quick help) |
| Working hours | Mon-Fri, 09:00-18:00 (Eastern) |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or when attaching documents. Please email [email protected] with a clear subject line and include your account ID, current contact details and any relevant files. Providing up-to-date information helps us process requests faster and avoid delays. If you need quicker assistance, indicate the best time to call and your time zone.
Send us a message
Response Time
Most support requests are handled quickly. The majority of inquiries are answered within one business day, while more complex issues, such as identity checks or payment investigations, may take longer depending on their nature. If additional time is needed to resolve your case, we will keep you informed via your account messages or the email address on file.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the site and your experience. Every message is read by our team and carefully reviewed to identify improvements to features, promotions and support. Your input directly helps shape updates and makes the site easier and more enjoyable for everyone.